Q#01
- HOW DOES BRITEVIEW GLASS SAVE ME, THE CONSUMER, MONEY?
A#01
- BRITEVIEW GLASS MAINTAINS A FOUR-FOLD FOCUS, EACH OF WHICH SAVES YOU
MONEY!
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Q#02
- WHAT EXACTLY IS THIS FOUR-FOLD FOCUS THAT PROMISES TO SAVE ME MONEY?
A#02
- THERE ARE FOUR PARTS TO OUR FOCUS. THEY
ARE AS FOLLOWS:
1. QUALITY PARTS, 3. PROFESSIONAL WORKMANSHIP
2. QUALITY SERVICE, 4. COMPETITIVE
PRICING.
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Q#03
- HOW DO QUALITY PARTS SAVE ME, THE CONSUMER, MONEY?
A#03
- THE BULK OF OUR INVENTORY IS NORTH-AMERICAN P.P.G. GLASS - ONE
OF THE LARGEST AND MOST REPUTABLE GLASS MANUFACTURES IN THE WORLD.
WE ALSO DEAL WITH SEVERAL OTHER HIGH-QUALITY ESTABLISHED SUPPLIERS. AT BRITEVIEW GLASS WE BELIEVE QUALITY PARTS
LOOK BETTER AND LAST LONGER. THAT'S
SOMETHING YOU DESERVE AND IT WILL
SAVE YOU MONEY! (see
also Q&A #10)
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Q#04
- HOW DOES QUALITY SERVICE SAVE ME, THE CONSUMER, MONEY?
A#04
- THE OLD SAYING "TIME IS MONEY" BROUGHT WITH IT THE UNDERSTANDING
THAT TIME IS A PRECIOUS RESOURCE. WE
BELIEVE YOUR TIME IS VALUABLE TO YOU.
THE AIM OF EACH EMPLOYEE
AT BRITEVIEW GLASS WILL BE TO SERVE YOU PROPERLY, EFFICIENTLY, AND IN A TIMELY MANNER. THE
CONVENIENCE OF OUR SERVICES WILL SAVE YOU TIME AND MONEY!
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Q#05
- HOW DOES PROFESSIONAL WORKMANSHIP SAVE ME, THE CONSUMER, MONEY?
A#05 - YOUR SAFETY IS PRICELESS! AT BRITEVIEW GLASS WE RECOGNIZE THE IMPORTANCE
OF DOING THE JOB RIGHT THE FIRST
TIME EACH TIME WE PERFORM A SERVICE FOR YOU. BY HIRING EXPERIENCED CONSCIENTIOUS WORKERS
TO DO YOUR WORK, YOU ENSURE THE SAFETY OF YOU AND YOUR LOVED ONES. THIS ALSO SPARES YOU THE EXPENSE AND IN-CONVENIENCE OF REPEAT-TRIPS FOR WARRANTY WORK. HAVING THE WORK DONE PROPERLY THE FIRST TIME SAVES YOU MONEY. IT WILL ALSO ENSURE
YOUR SAFETY.
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Q#06
- HOW DOES COMPETITIVE PRICING SAVE ME, THE CONSUMER, MONEY?
A#06 - WE SAVE YOU MONEY AT THE POINT OF SALE
BECAUSE OUR COMPETITIVE PRICING POLICY
IS ABLE TO MAKE ALLOWANCES FOR MARKET FLUCTUATIONS ON THE PRICE OF
A GIVEN PART. THE DETERMINING FACTOR WILL BE THE COMPARABILITY
OF THE QUOTES BEING COMPARED TO SEE IF THEIR TERMS AND CONDITIONS ARE THE SAME.
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Q#07
- WHAT SHOULD I DO IF I DISCOVER PRICES TO BE QUITE DIFFERENT?
A#07
- IF YOU DISCOVER PRICES ARE QUITE DIFFERENT BETWEEN COMPETITORS, DETERMINE
IF THE TERMS AND CONDITIONS OF THE
SALES ARE IN FACT THE SAME OR NOT - ASK THE FOLLOWING:
A.
THEIR QUALITY OF THE GLASS - What are they trying to sell you,
B.
ADDITIONAL PARTS & LABOR - What's included and what is not,
C.
THEIR LEVEL OF SERVICE - What's included and what is not,
D.
THEIR LEVEL OF EXPERIENCE - Who will be your installer - How experienced
is he / she,
E.
THE TIME THE JOB WILL TAKE TO DO - Can you watch them as they do
it,
F.
THE TYPES OF SEALANTS A/0 ADHESIVES USED - Are they using O.E.M.
(Factory) Sealants,
G.
THE DRYING TIME OF THEIR SEALANTS - Are there also any other constraints,
H.
FACILITY & INSTALLER CLEANLINESS - Do they protect the area
they work in / on,
I.
THEIR GUARANTEES - Are there any limitations,
J.
THEIR COME-BACK / WARRANTY-WORK RATIOS - Have they been / Are
they being sued.
K.
OTHER CONDITIONS OF SALE - Quantity, cash, credit-card, debit,
cheque, charge, discount,etc.
YOU
WILL DISCOVER THAT SELDOM DOES THE LOWEST PRICE REPRESENT THE BEST
DEAL. OFTEN ONE OR MORE OF THE ABOVE ITEMS ARE COMPROMISED
IN THE PROCESS. MOST OF OUR
CUSTOMERS SEEM TO KNOW THAT THE BITTER TASTE OF A POOR JOB LASTS LONG AFTER THE SWEETNESS OF A "DEAL" HAS FADED. AT BRITEVIEW GLASS WE GUARANTEE TO PROVIDE YOU WITH EXCEPTIONAL VALUE FOR YOUR
HARD EARNED DOLLAR EACH AND EVERY TIME. THE SAYING
"YOU GET WHAT YOU PAY FOR" REMAINS TRUE. PLEASE DO NOT BE DRAWN INTO SACRIFICING YOUR SAFETY OR INTEGRITY FOR A FEW DOLLARS
- ITS NEVER WORTH IT. COME VISIT
US SOON,
OR CALL US FOR YOUR MOBILE-SERVICE APPOINTMENT.
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Q#08
- WHAT CHARACTERISTICS DETERMINE THE QUALITY OF A VEHICLE'S WINDSHIELD?
A#08
- AS IT RELATES TO WINDSHIELDS, LOOK FOR THE FOLLOWING CHARACTERISTICS:
A.
The manufacturer of your new windshield part - O.E.M. (Original
Equip. Mnfr.) parts are preferred,
B. The thickness of the outer
layer of glass - the thicker ones better withstand the impact of debris,
C. The thickness of the middle
layer of vinyl acetate - this thickness is critical in accidents,
D. The thickness of the
inner layer of glass, this thickness adds to the windshield's
overall thickness & strenght,
E. The purity of these three layers
- the fewer the micro-imperfections the better the visibility,
F. The lamination of these three
layers into one - delamination will effect the lifespan and strength of w/s,
G. The curvature of the windshield
- the better the curve the less distortions, waves, pressure cracks, etc.,
H. The integrity of accessories
- built-in antennas, GPS, heating elements, etc must work properly,
I. The integrity of attachments
- the proper attaching of moldings, mirror buttons, ect.,
J. The tincture of the
windshield - variations of tint occur between manufacturers,
K. The ceramic bands, painted
borders, matrixes, etc.- variations exist, some
will cover the dash VIN #.
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Q#09
- WHAT IS URETHANE?
A#09
- URETHANE IS A BONDING AGENT (ADHESIVE) USED BY THE AUTO MANUFACTURING
INDUSTRY TO BOND THE VEHICLE'S GLASS TO THE VEHICLE.
THE APPLICATION OF THESE URETHANES INVOLVE THE PROPER APPLICATION OF ACTIVATORS, CLEANERS, PRIMERS, AND THE URETHANE
ITSELF. CURING TIMES AND CONDITIONS
ARE ALSO OF IMPORTANCE IN THIS PROCESS.
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Q#10
- WHAT ELSE SHOULD I KNOW ABOUT URETHANES?
A#10
- URETHANE IS NOT ONLY ESSENTIAL FOR CREATING A PROPER SEAL BETWEEN THE
GLASS AND THE BODY OF THE VEHICLE, BUT IT ALSO IS OF PARAMOUNT
IMPORTANCE IN CREATING & MAINTAINING THE MANUFACTURER'S ORIGINAL STRUCTURAL
STRENGTH OF THE VEHICLE. IN SIMPLER TERMS THIS MEANS THAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT, THE URETHANED
PARTS MUST REMAIN IN THEIR URETHANED POSITIONS SO AS TO MAINTAIN
OR EXCEED THE ORIGINAL IMPACT AND COLLISION DESIGNS OF THE VEHICLE.
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Q#11
- DOES BRITEVIEW GLASS USE THESE URETHANES AND THEIR RELATED PRODUCTS?
A#11 - YES! BRITEVIEW GLASS USES ONE OF THE MOST RECOGNIZED
MANUFACTURERS OF URETHANES IN THE AUTO INDUSTRY -SIKA CANADA.
SIKA IS AN O.E. (ORIGINAL EQUIPMENT) SUPPLIER TO THE AUTO INDUSTRY, SUPPLYING THEIR FACTORIES. WE FOLLOW THEIR RECOMMENDED PROCEDURES.
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Q#12
- WHAT IS A MOBILE-SERVICE?
A#12
- BRITEVIEW GLASS PROVIDES ITS CUSTOMERS WITH A CITY-WIDE MOBILE-SERVICE.
THE TERM "MOBILE-SERVICE" IS USED TO DEFINE THE
MEANS BY WHICH WE CAN PERFORM OUR SERVICE TO YOU - NAMELY BY A FULLY EQUIPPED MOBILE SERVICE VEHICLE. WITH THIS VEHICLE WE TRAVEL TO A PLACE
OF YOUR DESIGNATION (BUSINESS OR RESIDENCE) TO PERFORM THE
WORK THAT YOU REQUIRE. (FROM
TIME TO TIME SOME RESTRICTIONS MAY APPLY).
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Q#13
- IS THERE A FEE FOR A MOBILE-SERVICE?
A#13
- AS IT RELATES TO AUTOGLASS INSTALLATIONS, OUR MOBILE-SERVICE
IS FREE CITY- WIDE.
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Q#14
- HOW EXPERIENCED ARE ALL OUR INSTALLERS?
A#14
- THE EXPERIENCE OF OUR INSTALLERS RANGE FROM 10 - 23 YEARS OF GLASS EXPERIENCE,
WITH THE AVERAGE EXPERIENCE BEING
16 YEARS! WE ARE THEREFORE WELL
SUITED TO PROFESSIONALLY ACCOMMODATE
ALL YOUR FLAT AND AUTOGLASS REPLACEMENT NEEDS.
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Q#15
- WHAT AREAS OF ALBERTA
DOES BRITEVIEW GLASS CURRENTLY SERVICE?
A#15
- BRITEVIEW GLASS OPERATES THROUGHOUT GREATER EDMONTON. WE WILL ALSO BE SERVICING ARDROSSAN, BEAUMONT,
MORINVILLE, NAMAO, NISKU, ST. ALBERT,
SHERWOOD PARK, SPRUCE GROVE, AND STONY PLAIN ON A SCHEDULED BASIS. IF YOU HAVE A CRACKED WINDSHIELD, A BROKEN MIRROR,
NEED A PIECE OF FLAT GLASS, OR WHATEVER, GIVE US A CALL - WE'LL DO OUR BEST TO EARN YOUR BUSINESS!
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